SHIPPING & RETURNS
Once your order has shipped you can expect it to take between 3-10 business days to arrive to you. Please allow an additional 3-5 business days for order processing during sale periods. MOODD. Jewelry is not responsible for any delays due to local disruptions.
We currently do not offer expedited shipping. However, we ship all international orders using FedEx which will arrive to you within 3-10 business days, and sometimes earlier.
SHIPPING IN MALAYSIA
We now offer free express shipping on purchases above RM100 within Malaysia!
|Estimated transit time||Orders < RM100||Orders RM 100+|
|5 - 7 business days||WM (RM10), EM (RM12)||FREE|
SHIPPING TO SINGAPORE & INDONESIA
We now offer free express shipping on purchases above SG$100 to Singapore & Indonesia!
|Estimated transit time||Orders < SG$100||Orders SG$100+|
|5 - 7 business days||SG$10 (RM31)||FREE|
MOODD. Jewelry offers worldwide shipping by partnering with the local post in your country to complete deliveries. We offer free express shipping on purchases above USD$100 for international orders!
|Estimated transit time||Orders < USD$100||Orders USD$100+|
|5 - 7 business days||USD$15||FREE|
ALL SALES ARE FINAL
For health and safety reasons, we do not accept returns or exchanges unless the item you purchased is defective. All items purchased are considered final sale and are not eligible for a refund or return.
FAULTY AND DEFECTIVE ITEMS
If you receive a defective item, please contact us at email@example.com with details of the product and the defect. The cost of the return parcel and delivery will be borne by us due to our mistake.
Returned items must be in new, unused condition and in the original packaging. Any purchased 'Sets' must be returned as the original full set. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
WARRANTY AND REPAIRS SERVICES
We provide free gemstone settler services if you may provide the fallen gemstones or we have the additional gemstones in between 90 days after delivered. If not, fees might be charged based on the material.
The cost of the return parcel & delivery will be borne by the customer. We recommend shipping the parcel with the most cost-effective shipping available inclusive of tracking.